gerhana Sportsbook & Casino - New Member Offer, Loyalty Tiers & Cashback

Service availability

We at gerhana operate our sportsbook and live-casino platform only in jurisdictions where applicable law permits. Our service is not available in regions where online wagering is prohibited by local statute. Users are solely responsible for confirming that access to and use of our platform complies with the laws of their own jurisdiction before opening an account or placing any wager. We do not offer our services to prohibited territories, and we reserve the right to suspend or terminate access for users in jurisdictions where legal compliance cannot be assured. This applies to all game categories — football markets, live dealer tables, and slot games — uniformly across our entire platform.

Account eligibility

Eligibility for a gerhana account requires that the user be of the age of majority as defined by the applicable law of their jurisdiction. During account opening, you provide basic personal data — name, date of birth, email, and phone number — which we use to verify your eligibility and establish your account identity. We do not operate under a specific age-verification badge system; instead, your date of birth is recorded and checked against local legal requirements. If your submission indicates you are below the age of majority, your account application will be declined. Accounts opened by users who are not of legal age are subject to suspension and fund forfeiture. We reserve the right to request additional documentation to confirm eligibility at any time.

Local-law responsibility

By opening an account and using our platform, you acknowledge that you are solely responsible for ensuring your access and play comply with all applicable laws in your jurisdiction. gerhana provides the platform and service; we do not provide legal advice. If you are uncertain about the legal status of online gaming in your region, we strongly encourage you to research your local laws or consult a legal professional before proceeding. We make no guarantee or representation that our service is legal in your specific location, even if you can technically access it. Some jurisdictions permit certain forms of gaming but restrict others; it is your duty to understand these distinctions. gerhana will not be liable for any legal consequences arising from a user's violation of their own jurisdiction's laws.

Data and privacy scope

We collect personal and financial data as part of account opening, deposit processing, and withdrawal verification. This includes your name, date of birth, identity-document images, address, email, phone number, and payment-method details. We use this information to verify your identity (KYC), comply with anti-money-laundering (AML) regulations, process deposits and withdrawals, and communicate account updates. Your data is stored securely using SSL encryption and is accessed only by authorized staff and payment processors. We do not sell your data to third parties. However, we may be required to share information with financial institutions, regulatory bodies, or law enforcement if legally compelled. For full details on data handling, retention, and your rights, please review our privacy policy linked in the footer.

Contact for legal inquiries

If you have legal questions, regulatory concerns, or compliance inquiries regarding gerhana, you may contact our support team via email listed in the footer. Include "Legal Inquiry" in the subject line so your message is routed to the correct department. Our team will respond within 3-5 business days. For urgent compliance matters involving financial institutions or regulatory authorities, include relevant documentation or reference numbers. Please note that email support provides general information only and does not constitute legal advice. If you require a formal legal response or are responding to a regulatory investigation, you may be directed to our legal department for formal correspondence. Response times for escalated legal matters may extend beyond standard support windows.