gerhanaPrivacy Policy

This page describes what we collect when you use gerhana and how we keep that data protected. We take your privacy seriously and operate our platform with transparent practices around account information, payment details, and how we handle your data across our systems.

When you create a gerhana account, deposit funds, or place wagers on our sports markets and live-dealer games, you provide personal information to us. We use that data to verify your identity, process transactions, comply with legal requirements, and support your account. We do not sell your information to marketers or unrelated third parties.

Our gerhana privacy practices align with standard data-protection principles: we collect only what is necessary, store it securely, and share it only when required by law or to provide our service. If you have questions about how your data is handled, contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang.

What Data We Collect on gerhana

When you sign up for gerhana, we collect your email address, password (hashed and encrypted), name, date of birth, and phone number. This information is used to create your account and send you important notifications about your account status, deposits, withdrawals, and promotions.

During your first withdrawal from gerhana, we request government-issued photo identification (such as a national ID, passport, or driver's license) and proof of address (such as a utility bill or bank statement). This Know-Your-Customer (KYC) data is mandatory for regulatory compliance and fraud prevention. We scan and verify these documents securely, then store them in encrypted form.

Payment Data: Our gerhana platform does not store your full credit card numbers, bank account details, or digital wallet credentials. Payment processing is handled by certified external partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We retain only transaction references and settlement records.

We collect your betting activity, game history, account balance, and transaction logs as part of normal platform operations. This data helps us support your account, investigate disputes, and detect fraud. We also collect device information such as your IP address, browser type, and operating system to protect your account and enhance security.

How We Use Your Data on gerhana

Our gerhana platform uses your personal data for the following purposes:

Account verification and identity confirmation during signup and KYC.
Processing deposits, withdrawals, and bonus credits through gerhana.
Calculating weekly cashback, tier progression, and promotional eligibility.
Sending transactional emails and SMS notifications about your gerhana account.
Investigating disputes, fraud, or suspicious account activity.
Complying with anti-money-laundering (AML) regulations and tax reporting.
Improving our gerhana platform through analytics and user research.

We do not use your data for direct marketing without your explicit prior consent. If you receive promotional emails from gerhana, you can unsubscribe by clicking the link in the email or contacting our support team.

Third-Party Processors and Data Sharing

Our gerhana platform uses external service providers to deliver our service. These include payment processors, identity-verification vendors, hosting providers, and customer-support platforms. We share only the minimum data necessary with each provider to perform their function.

We at gerhana ensure that all third-party processors maintain data-protection standards comparable to our own.

gerhana privacy team

We may disclose your data if required by law, court order, regulatory request, or to protect the rights and safety of gerhana or others. We will notify you of such disclosure unless legally prohibited from doing so.

Your Rights and Our gerhana Data Practices

Data Security and Storage on gerhana

We protect your data on gerhana using industry-standard encryption (HTTPS), secure password hashing, and access controls. Our servers are protected by firewalls and monitoring systems. We conduct regular security audits to identify and address vulnerabilities.

Our gerhana servers may be located outside your jurisdiction. By using our platform, you acknowledge that your data may be transferred to and stored in countries with different data-protection laws. We take steps to ensure data security regardless of location.

Data Retention by gerhana

We retain your personal data for as long as your gerhana account is active. After account closure, we keep data for seven to ten years to comply with financial and regulatory requirements (such as AML and tax reporting). After this period, we delete or anonymize personal data unless legal obligations require longer retention.

We retain transaction records and account history indefinitely for dispute resolution and regulatory purposes. However, personal identifiers are removed or anonymized after the retention period expires.

Your Rights Regarding Data on gerhana

Depending on your jurisdiction, you may have rights regarding your data on gerhana:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your data (subject to legal and regulatory retention requirements).
Portability: You can request that we transfer your data to another service provider in a standard format.
Objection: You can object to certain uses of your data, such as direct marketing.

To exercise these rights, contact our support team via email, live chat, or phone. We respond to data-access requests within thirty days. Deletion requests may be delayed if we are legally required to retain the data (such as for dispute resolution or regulatory compliance).

Cookies and Tracking on gerhana

Our gerhana platform uses cookies and similar tracking technologies to remember your login session, store preferences, and analyze platform usage. Most cookies on gerhana expire when you close your browser; some persist longer to maintain your login across visits.

You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain gerhana features, such as staying logged in. We do not use third-party tracking or advertising cookies on gerhana.

Policy Changes and Contact on gerhana

We may update this privacy policy periodically. Material changes will be notified via email or posted on our gerhana platform. Continued use of our platform after notification indicates acceptance of updated terms.

If you have questions about how gerhana handles your data, contact our support team. Our teams in Jakarta, Surabaya, Bandung, Medan, and Semarang respond in Indonesian and English. For formal data-protection inquiries, use the contact information on our legal pageWe respond to privacy inquiries within five to ten business days.

Cross-Border Data Transfer and Compliance

Our gerhana platform operates across multiple jurisdictions. Your data may be transferred internationally to process withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank partners. By using our platform, you consent to such transfers. We ensure that all transfers comply with applicable data-protection laws, including standard contractual clauses with our processors.

Legal and Jurisdiction Information

Service availability

Our gerhana services are offered only in jurisdictions where applicable local law permits online gaming and sports betting. We do not make legal determinations on your behalf—it is your responsibility to verify that accessing and using gerhana is lawful in your location. Laws governing online gaming vary by region and change over time. Some jurisdictions explicitly prohibit all online gambling; others regulate it through licensing; still others maintain ambiguous or evolving rules.

We maintain geographic access controls based on publicly available legal information and regulatory guidance. However, these controls are not comprehensive and may not capture all prohibited regions. Just because gerhana is technically accessible from your location does not mean it is legal for you to use. We recommend consulting a local legal advisor if you are uncertain about the legal status of online gaming where you are.

If we determine that an account is operating from a jurisdiction where our services are prohibited, we reserve the right to suspend or restrict the account. This may result in forfeiture of bonus funds, return of deposits, or both, depending on circumstances and applicable law. We may report account activity to relevant authorities if required by law.

In jurisdictions where we lawfully operate, gerhana maintains transparent practices: we publish our policies, respond to user disputes, and cooperate with regulatory authorities when legally required. Our platform is designed for entertainment in supported regions only.

Account eligibility

To create and use an account on gerhana, you must be of legal age in your jurisdiction. In most regions this means eighteen years or older; some jurisdictions set a higher threshold. By signing up for gerhana, you represent that you meet your jurisdiction's minimum age requirement and that you are legally entitled to enter into contracts with gaming operators.

We do not conduct manual age verification at account signup. Instead, you provide your date of birth, and we verify it against government-issued identification during your first withdrawal through our Know-Your-Customer (KYC) process. If verification indicates you are below the legal age, your account is closed, any outstanding bonuses are forfeited, and deposit funds are returned to your payment source (or retained if required by law).

You must also not be a prohibited person—for example, someone subject to international sanctions, a politically exposed person where applicable, or someone with a history of fraud or money laundering. gerhana reserves the right to close accounts or deny service to users we reasonably believe are prohibited or present unacceptable compliance risk.

Providing false or misleading information during account creation or verification is grounds for account suspension, forfeiture of funds, and potential reporting to authorities. gerhana takes account integrity seriously and maintains strict verification standards.

Local-law responsibility

You, the user, bear sole and complete responsibility for ensuring that your use of gerhana complies with all applicable laws and regulations in your jurisdiction. We do not provide legal advice regarding the legality of our services. Laws governing online gaming vary dramatically by location, and what is legal in one region may be prohibited in another.

If your jurisdiction prohibits online gaming but you nevertheless access gerhana, deposit funds, and wager on our platform, you alone face all legal consequences. gerhana cannot protect you from enforcement actions, administrative fines, criminal prosecution, or asset forfeiture by authorities in your jurisdiction. We accept no liability for legal consequences you face due to local prohibitions on online gaming.

Laws change. A jurisdiction that currently permits online gaming may enact restrictions or prohibitions. If such a change occurs in your location, gerhana will notify you of any service changes and provide reasonable time for account closure and fund withdrawal to the extent the new law permits. We recommend monitoring our legal page periodically for jurisdiction updates.

By using gerhana, you affirmatively accept that you are responsible for your own legal compliance. You acknowledge that you have independently verified the legality of using our platform in your jurisdiction, or that you accept the legal risk of using it despite uncertainty about local law.

Data and privacy scope

When you create a gerhana account, we collect personal information including your name, date of birth, email address, and phone number. For your first withdrawal, we request government-issued photo identification (such as a national ID, passport, or driver's license) and proof of address (such as a utility bill, bank statement, or official correspondence). This Know-Your-Customer (KYC) data is used to verify your identity, prevent fraud, comply with anti-money-laundering (AML) regulations, and maintain platform security.

We store this information on secure servers using industry-standard encryption and access controls. We do not sell your personal data to unrelated third parties for marketing or commercial purposes. We do not use your data for direct marketing without your explicit prior consent. We may disclose your information to payment processors, financial institutions, auditors, and legal or regulatory authorities if required by law, court order, or legitimate compliance request.

You have rights regarding your personal data under applicable law in your jurisdiction. You may request access to your data, correction of inaccuracies, or deletion (subject to legal and regulatory retention requirements). To exercise these rights, contact our support team. We respond to data-access requests within thirty days. For detailed information about our data collection, use, and protection practices, this privacy policy serves as our binding commitment.

Payment data—such as credit card numbers, bank account details, and digital wallet credentials—is not stored by gerhana. Payment processing is handled by certified external partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and banks). These providers maintain their own security standards and privacy practices. We retain transaction records for seven to ten years for regulatory compliance, then delete or anonymize personal data from active systems.

Contact for legal inquiries

If you have legal questions about gerhana—regarding jurisdiction, regulatory compliance, account restrictions, terms disputes, data protection, or your rights as a user—you may contact us through standard support channels: live chat, email, or phone. Our support team can escalate complex legal inquiries to our compliance and legal department for review. We provide an initial response within five business days and a substantive resolution within ten to fifteen business days, though matters requiring investigation may take longer.

For formal legal process—such as subpoenas, regulatory agency requests, court orders, or cease-and-desist notices—please use the official contact information provided on our legal pageWe respond to valid legal process according to applicable law and preserve relevant evidence. We do not have a physical walk-in office; all legal inquiries and formal notices must be submitted through designated email or official channels.

If you believe gerhana has violated your privacy rights or handled your data improperly, you have the right to file a complaint with our privacy officer. Contact our customer support team to initiate a formal privacy complaint. Our privacy review process typically concludes within fifteen to thirty business days. If you remain unsatisfied after our internal review, you may escalate to data-protection authorities in your jurisdiction for independent investigation.

Our customer support team across Jakarta, Surabaya, Bandung, Medan, and Semarang maintains detailed records of all interactions and complaints. We are committed to fair treatment and transparent resolution procedures regarding privacy and data-protection concerns. If you have feedback on our privacy practices, we welcome it and use feedback to improve our platform.