gerhana Account & Payment FAQ

Opening a gerhana account takes three main steps. First, visit our website and click the registration link. Provide your email address, create a password, enter your name and date of birth, and confirm your phone number. Second, verify your email by clicking the link we send you. Third, log in and complete your Know-Your-Customer (KYC) verification before your first withdrawal—upload a government-issued photo ID (national ID, passport, or driver's licence) and proof of residence (utility bill, bank statement, or official letter). Our verification team reviews documents within one to two business days. Once approved, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer and start using gerhana.

No. Each individual is permitted only one active gerhana account. Creating multiple accounts is prohibited by our terms and may result in account closure and forfeiture of funds. If you create a second account using the same email, name, phone number, or payment method, both accounts may be suspended during our verification process. If you have accidentally registered twice, contact our support team immediately to consolidate your accounts or close the duplicate. We use automated and manual checks to detect multiple accounts, and we take account integrity seriously.

gerhana does not offer a public demo mode or practice account without registration. However, after you sign up and log in, you may be able to view game previews and rules before making a deposit. Some of our live-dealer games and slots display preview footage so you can see how they work. To experience our full range of games—including live football markets covering Liga 1, Piala AFF, and international tournaments—you need to create an account and deposit funds. Our support team can answer specific questions about game rules and features before you deposit if you contact them via live chat.

gerhana accepts deposits starting from a minimum amount and up to a daily or single-transaction maximum. The exact ranges vary depending on which payment method you use. When you log in and navigate to the deposit page, you'll see the minimum and maximum for each option: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). Most payment methods process subject to verificationly or within a few minutes. If you're unsure about limits for your chosen method, contact our support team in your region—teams in Jakarta, Surabaya, Bandung, Medan, and Semarang can confirm exact ranges.

Yes. gerhana accepts bank transfers from online payment, e-wallet, mobile banking, and local payment. When you select "Bank Transfer" on our deposit page, we provide you with a gerhana bank account number and reference code. Transfer the funds from your personal bank account to this gerhana account, including your reference code in the transfer note. Most bank transfers arrive within one to three business hours; some may take up to one business day depending on your bank and the time of transfer. Bank transfers are especially useful during holidays like Idul Fitri and Idul Adha when some digital payment services may experience delays. Keep your bank receipt as proof of transfer. If your deposit doesn't arrive within the expected timeframe, contact our support team with your receipt.

You can reach our gerhana support team by email through the contact addresses listed on our customer support page. We typically respond to email inquiries within two to four business hours during business hours, and within one business day on weekends or public holidays. When you email, include your username or registered email address, a clear description of your issue, and any relevant transaction IDs or screenshots. For urgent issues—such as account access problems or payment failures—we recommend using live chat first, as that receives faster response. Email is best for detailed documentation, complaints, or follow-up on previous support interactions.

Our gerhana loyalty tier programme rewards regular users with escalating benefits. As you deposit and wager on our platform—on football markets like Liga 1 and Piala Indonesia, live-dealer games, or slots like Aviator and Sweet Bonanza—you earn tier points. Points accumulate based on your activity. As you progress through tier levels, you unlock better weekly cashback rates, faster withdrawal processing, exclusive game access, and bonus offers. Tier status resets at regular intervals (typically monthly). Your current tier and points balance appear in your account dashboard. You cannot purchase or transfer tier points. To advance your tier, maintain consistent activity on gerhana during each period. Our support team can explain your current tier status and what benefits you qualify for.

We protect your personal information using industry-standard encryption (HTTPS), secure password hashing, and strict access controls. Your gerhana account data is stored on secure servers monitored for unauthorized access. We do not sell your information to third parties for marketing. Payment details (credit cards, bank accounts) are not stored by gerhana—payment processing is handled by certified partners. Your identity documents (ID and proof of residence) are stored securely and used only for Know-Your-Customer verification and regulatory compliance. We conduct regular security audits and maintain data-protection practices consistent with our privacy policyIf you suspect unauthorized activity on your gerhana account, change your password immediately and contact support.